Privacy Policy – How kg999b Protects Your Personal Data

1.1 Registration Data

When you create a kg999b account, we collect the following information: your full legal name, date of birth, gender, residential address, mobile number, and email address. This data is required to establish your account, verify your identity through our KYC process, and communicate with you about your account and transactions. Without this information, we cannot operate your account or process deposits and withdrawals.

1.2 Identity Verification Documents

As part of our mandatory Know Your Customer (KYC) process, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements. These documents are used solely to verify your identity and comply with applicable legal and regulatory obligations. They are stored securely and handled in accordance with this Policy.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect and retain records of each transaction including the amount in Bangladeshi Taka (BDT), the date and time, the payment method used, and the associated mobile number or card reference. This data is retained for audit, fraud prevention, and dispute resolution purposes and is subject to our standard data retention schedule.

1.4 Usage and Technical Data

We automatically collect certain technical information when you access the kg999b Platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, wagers placed, and in-session actions. This data helps us detect fraud, improve Platform performance, personalise your experience, and maintain the security and integrity of our systems.

1.5 Communications Data

When you contact our support team by email or live chat, we retain records of the correspondence, including the content of messages, timestamps, and any attachments you submit. This information is used to resolve your query, improve our customer service, and maintain an accurate history of interactions related to your account.

2.1 Account Operation

The primary purpose for which we process your personal data is to operate your kg999b account. This includes creating and maintaining your account profile, authenticating your identity when you log in, processing your deposits and withdrawals via the Taka Wallet, applying bonuses and promotional offers to your account, and providing access to casino games and sports betting markets including cricket, slots, Mahjong Ways, and crash games.

2.2 Legal and Regulatory Compliance

kg999b processes personal data as required to fulfil its legal and regulatory obligations. This includes conducting identity verification under KYC requirements, performing anti-money laundering (AML) screening, maintaining transaction records for audit purposes, and responding to lawful requests from competent authorities. Where we are legally required to disclose personal data, we will do so and, where permitted, we will notify you of such disclosure.

2.3 Fraud Prevention and Security

We use the technical and transaction data we collect to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions. This processing is carried out on the basis of our legitimate interest in maintaining the security and integrity of the Platform and protecting the interests of all players.

2.4 Customer Support

When you contact kg999b with a query, complaint, or request, we use your account information and correspondence history to respond effectively and resolve your issue. Support-related processing may involve accessing your transaction records, game history, and account settings. All support interactions are handled by kg999b personnel subject to confidentiality obligations.

2.5 Marketing Communications

With your consent, we may use your email address and mobile number to send you promotional offers, bonus announcements, tournament invitations, and seasonal promotions relevant to Bangladesh players — such as Eid special offers, Pohela Boishakh promotions, and BPL cricket betting alerts. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your communication preferences in your account settings.

2.6 Platform Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, which games are most popular, where technical issues occur, and how our user interface can be improved. This analysis does not identify individual players and is used solely to enhance the overall player experience on kg999b.

3.1 Our Principle on Data Sharing

kg999b does not sell, rent, lease, or trade your personal data to any third party for commercial gain. We share your data only where necessary to operate the Platform, fulfil legal obligations, or protect the security of our systems and players. Any third party that receives data from kg999b is contractually obligated to process that data solely for the specified purpose and to maintain appropriate security standards.

3.2 Payment Processors

To facilitate deposits and withdrawals, kg999b shares necessary transaction data with payment processors and mobile financial service providers including bKash, Nagad, Rocket, and Upay, as well as card network processors for Visa and Mastercard transactions. The data shared is limited to what is required to execute the specific transaction and does not include your full game history or other account details.

3.3 Game Technology Providers

Games on the kg999b Platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers operate the game servers and may process limited technical session data (such as session tokens and bet amounts) to deliver their games. They do not receive your full personal profile or financial details and are bound by data processing agreements with kg999b.

3.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Where disclosure is made in response to a legal request, we will retain a record of that disclosure on your account file.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the kg999b business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, kg999b will ensure that the receiving entity is bound by data protection obligations equivalent to those in this Policy, and you will be notified of any material change to how your data is processed as a result of such a transaction.

4.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. kg999b uses cookies and similar tracking technologies (such as local storage and session tokens) to maintain your login session, remember your preferences, detect fraudulent behaviour, and analyse how the Platform is used. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential to the operation of the Platform. They maintain your authenticated session, store your Wallet state, and preserve settings you have selected. Without these cookies, the Platform cannot function correctly.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players interact with the Platform — which pages are visited most frequently, where errors occur, and how navigation flows between sections. This data is used to improve Platform performance and usability.
• Functional Cookies: These cookies remember your preferences such as language settings, recently played games, and notification preferences, allowing us to provide a more personalised experience on your next visit.
• Marketing Cookies: With your consent, we may use cookies to understand your gaming preferences and deliver relevant promotional offers within the Platform. These cookies do not share data with external advertising networks.

4.3 Managing Cookies

You can control and delete cookies through your browser or device settings. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or completing transactions. Disabling performance or functional cookies will not affect your ability to use the core features of kg999b but may reduce the personalisation of your experience.

5.1 Security Measures

kg999b implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing, and multi-factor authentication for administrative access to our systems.

5.2 Account Security — Your Responsibilities

The security of your kg999b account also depends on actions you take. You are responsible for keeping your login credentials confidential and for choosing a strong, unique password. You must not share your username, password, or account access with any other person. If you suspect that your account has been accessed without your authorisation, you must contact kg999b support immediately at [email protected]. kg999b will not be liable for losses arising from your failure to keep your credentials secure.

5.3 Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for a minimum of five years to satisfy financial record-keeping requirements. Identity verification documents are retained for the duration of the account relationship and for a defined period thereafter in accordance with applicable legal requirements. Upon a valid deletion request, data that is not required for legal compliance purposes will be securely deleted or anonymised.

5.4 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, kg999b will assess the breach promptly and, where required by applicable law, notify affected players within a reasonable timeframe. Notifications will be sent to the email address registered on your account. We will also take immediate steps to contain the breach, assess its scope, and implement remediation measures to prevent recurrence.

6.1 Right of Access

You have the right to request a copy of the personal data kg999b holds about you. Requests should be submitted in writing to [email protected] with the subject line "Data Access Request". We will respond within 30 days of receiving a valid request. We may ask you to verify your identity before processing the request to ensure we do not disclose data to an unauthorised party.

6.2 Right of Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from your account settings page. For information that cannot be self-updated — such as identity verification data — please contact our support team and we will make the necessary corrections upon verification of the updated information.

6.3 Right of Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other lawful basis for processing exists, or where the data has been unlawfully processed. Please note that kg999b is legally required to retain certain records — including transaction data and identity verification documents — for defined periods, and deletion requests cannot override these obligations. Data subject to mandatory retention will be deleted or anonymised at the earliest legally permissible opportunity.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests and a decision is pending. During a restriction, we will store your data but not actively process it for any other purpose.

6.5 Right to Object to Marketing

You have the absolute right to object to your personal data being used for direct marketing purposes at any time. To exercise this right, contact [email protected] or update your notification settings in your account dashboard. We will process opt-out requests within five business days and you will receive no further marketing communications after that point.

7.1 No Services for Under-21s

kg999b is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. All registration attempts are subject to age verification, and accounts where the registered player is found to be under 21 will be closed immediately. Any deposits made by an underage player will be returned to the original payment method.

7.2 Parental Controls

If you are a parent or guardian and believe that a person under the age of 21 in your household has registered with kg999b or submitted personal data to the Platform, please contact our support team immediately at [email protected]. We will investigate the matter promptly, close any underage account, and delete the associated personal data as far as legally permissible.

8.1 Right to Revise

kg999b reserves the right to update or modify this Privacy Policy at any time. Changes will be published on this page with a revised effective date. Where changes are material — for example, where we introduce a new purpose for processing or a new category of third-party sharing — we will notify active players via the email address registered on their account at least 7 days before the changes take effect.

8.2 Continued Use as Acceptance

Your continued use of the kg999b Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you must stop using the Platform before the effective date and contact our support team to arrange the closure of your account and the withdrawal of any remaining balance.